| Question
| Where to get answer
|
| General Information
|
| What's the difference between a "user" and a "member"?
| User vs Member
|
| What is a "Unit"?
| Unit
|
| What is a "Group"?
| Group
|
| We run both a pack and a troop. Can we use one subscription for both?
| Pack and Troop
|
| I forgot my password.
| Forgot Password
|
| I click on a link and nothing happens.
| Popup Blocker
|
| When editing an entry, I am prompted to login.
| Timeout Inactivity
|
| Setup Tasks
|
| How do I construct a roster?
| Roster/Setup
|
| How do I add events to my unit's calendar?
| Calendar/Setup
|
| Unit Finances
|
| How do I submit a request for reimbursement to my unit treasurer?
| Financials/Reimbursements
|
| I'm the unit treasurer and someone entered a reimbursement request. Once I've paid it, how to I mark it as paid?
| Financials/Mark Paid
|
| Achievements and Finances
|
| How do I mark an award as presented?
| Presenting Awards
|
| How do I enter Gold & Silver Arrow Points for Wolf and Bear Cub Scouts?
| Arrow Points
|
| My scout just completed his Bear Rank Advancement. I understand that I can take completed requirements from his Bear Rank that were not used toward the rank, and apply them to electives for Gold/Silver Arrow Points. How do I do that?
| Special Bear Rank Rules
|
| I can't seem to figure out how to add a "Rank Advancement" award to my scout's list of awards in progress.
| Rank Advancement
|
| I am a den leader or a unit leader/achievement coordinator. How do my parents let me know about items that their son has completed?
| Parents/At Home Achievements
|
| Member Activities
|
| How does a scout cross-over from a Pack to a Troop?
| Cross Over
|
| How does a scout transfer from one unit to another?
| Transfer To A New Unit
|
| How do I create a new scout?
| Member Management
|
| How do I delete a leadership position from a scout or leader?
| Leadership Positions
|
| How do I create a new leader?
| Member Management
|
| How do I delete a scout or leader?
| Member Management
|
| How do I add members to leadership positions?
| Leadership Positions
|
| How do I update the rank of a Scout?
| Rank Advancement
|
| How do I track *actual* attendance at events/meetings (not planned) in ScoutManage?
| Tracking Attendance
|
| Several parents have given me permission slips for an upcoming event we are tracking. How do I update the event to show that these parents have given me the permission slips?
| Permission Slips
|
| How do enter driver and vehicle insurance information?
| Vehicle Insurance Information
|
| E-Mail Addresses
|
| I'm getting lots of e-mails anytime someone completes an achievement, how can I turn them off?
| Email/Achievements
|
| How do I change my e-mail address?
| Email/Change
|
| How do I subscribe or unsubscribe to your newsletter?
| Newsletter
|
| I'm not getting some e-mails I'm expecting, such as calendar reminders.
| Email/Not Getting
|
| I can't send an e-mail using the "Pack/Troop E-Mail List". My e-mail program gets the wrong addresses or addresses that it cannot process...
| Email/Group Send
|
| How do I send an e-mail to everyone in the unit?
| Email/Group Send
|
| Permissions
|
| How do I change my password?
| Change Password
|
| What are your Terms of Service?
| Terms of Service
|
| What is your Privacy Policy?
| Privacy Policy
|
| Account Administration
|
| My account is about to expire, how do I renew my ScoutManage account?
| Account/Expire
|
| What credit cards to you accept?
| Account/Renew
|
| Can I pay via Unit or Personal check?
| Account/Renew
|
| How often do you backup your data?
| Service Reliability
|
| Can I backup the records for any or all of my members?
| Archive Members
|
| Can I backup my own data?
| Service Reliability
|
| My account *has* expired. How do I reactivate it
| Account/Renew
|
| Customer Support
|
| My question is not answered here, how can I contact customer support for help?
| Customer Support
|
| How do I request a new feature be added?
| Requesting New Features
|
| Are you ScoutNet certified?
| ScoutNet
|
| What browsers do you support?
| Requirements
|
| Do you support the Safari browser?
| What Browsers Do You Support
|
| I don't get popup dialog boxes to appear when I click buttons such as "New ...", or "Edit...".
| Popup Blocker
|
| I can't add a new or edit an existing calendar entry, event, member, scout, blog, or other types of entries.
| Popup Blocker
|
| ScoutManage Service
|
| How reliable is your service?
| Service Reliability
|
| How many people use ScoutManage?
| How Many People Use ScoutManage
|
