Frequently Asked Questions
From ScoutManage
(Redirected from FAQ)
| Question | Where to get answer |
|---|---|
| General Information | |
| What's the difference between a "user" and a "member"? | User vs Member |
| What is a "Unit"? | Unit |
| What is a "Group"? | Group |
| We run both a pack and a troop. Can we use one subscription for both? | Pack and Troop |
| I forgot my password. | Forgot Password |
| I click on a link and nothing happens. | Popup Blocker |
| Setup Tasks | |
| How do I construct a roster? | Roster/Setup |
| How do I add events to my unit's calendar? | Calendar/Setup |
| Unit Finances | |
| How do I submit a request for reimbursement to my unit treasurer? | Financials/Reimbursements |
| I'm the unit treasurer and someone entered a reimbursement request. Once I've paid it, how to I mark it as paid? | Financials/Mark Paid |
| Achievements and Finances | |
| How do I mark an award as presented? | Presenting Awards |
| How do I enter Gold & Silver Arrow Points for Wolf and Bear Cub Scouts? | Arrow Points |
| My scout just completed his Bear Rank Advancement. I understand that I can take completed requirements from his Bear Rank that were not used toward the rank, and apply them to electives for Gold/Silver Arrow Points. How do I do that? | Special Bear Rank Rules |
| I can't seem to figure out how to add a "Rank Advancement" award to my scout's list of awards in progress. | Rank Advancement |
| I am a den leader or a unit leader/achievement coordinator. How do my parents let me know about items that their son has completed? | Parents/At Home Achievements |
| Member Activities | |
| How does a scout cross-over from a Pack to a Troop? | Cross Over |
| How does a scout transfer from one unit to another? | Transfer To A New Unit |
| How do I create a new scout? | Member Management |
| How do I delete a leadership position from a scout or leader? | Leadership Positions |
| How do I create a new leader? | Member Management |
| How do I delete a scout or leader? | Member Management |
| How do I add members to leadership positions? | Leadership Positions |
| How do I update the rank of a Scout? | Rank Advancement |
| How do I track *actual* attendance at events/meetings (not planned) in ScoutManage? | Tracking Attendance |
| Several parents have given me permission slips for an upcoming event we are tracking. How do I update the event to show that these parents have given me the permission slips? | Permission Slips |
| E-Mail Addresses | |
| I'm getting lots of e-mails anytime someone completes an achievement, how can I turn them off? | Email/Achievements |
| How do I change my e-mail address? | Email/Change |
| How do I subscribe or unsubscribe to your newsletter? | Newsletter |
| I'm not getting some e-mails I'm expecting, such as calendar reminders. | Email/Not Getting |
| I can't send an e-mail using the "Pack/Troop E-Mail List". My e-mail program gets the wrong addresses or addresses that it cannot process... | Email/Group Send |
| How do I send an e-mail to everyone in the unit? | Email/Group Send |
| Permissions | |
| How do I change my password? | Change Password |
| What are your Terms of Service? | Terms of Service |
| What is your Privacy Policy? | Privacy Policy |
| Account Administration | |
| My account is about to expire, how do I renew my ScoutManage account? | Account/Expire |
| What credit cards to you accept? | Account/Renew |
| Can I pay via Unit or Personal check? | Account/Renew |
| How often do you backup your data? | Service Reliability |
| Can I backup the records for any or all of my members? | Archive Members |
| Can I backup my own data? | Service Reliability |
| My account *has* expired. How do I reactivate it | Account/Renew |
| Customer Support | |
| My question is not answered here, how can I contact customer support for help? | Customer Support |
| How do I request a new feature be added? | Requesting New Features |
| Are you ScoutNet certified? | ScoutNet |
| What browsers do you support? | Requirements |
| Do you support the Safari browser? | What Browsers Do You Support |
| I don't get popup dialog boxes to appear when I click buttons such as "New ...", or "Edit...". | Popup Blocker |
| I can't add a new or edit an existing calendar entry, event, member, scout, blog, or other types of entries. | Popup Blocker |
| ScoutManage Service | |
| How reliable is your service? | Service Reliability |
| How many people use ScoutManage? | How Many People Use ScoutManage |
