Customer Support

Q. My question is not answered here, how can I contact customer support for help?

You may contact customer support by going to the following page:

and filling out the form. We will get back to you as soon as possible.

[edit] Support Priorities

When you submit a support question, you can select a priority for that support question. We recommend using the following scale:

High - System outage, a core function is inoperable, or other time-sensetive support.
Moderate - Problem with a ScoutManage feature not working, or not sure how it should work. Also, general problems with your specific site that do not impact ScoutManage as a whole.
Low - Feature requests, non-critical problems, how-to questions, etc.